Work Smarter with Our Business Services

We work with businesses in ways that will help move the organization toward achieving peak performance.


Individual Assessments

Tools bring most value when they are in the hands of a craftsman. Our consultants work with you to Assess, Design, Deliver and Evaluate using a trusted toolbox to accompany their natural talent, learned disciplines and acquired experience.

Below is a quick view of the most frequent tools our consultants use:

  • Leadership Development Multi-Rater and 360 Assessments
  • Leadership and Front line Management Needs Assessment
  • Social Styles Behavioral Assessment
  • American College of Sports Medicine ACSM Wellbeing Assessment
  • Health Risk Assessments (HRA’s)
  • Strength based Leadership and Sales
  • Emotional Intelligence
  • Performance Competencies Assessment Levels 1 & 2

Cultural Assessments

Culture Blueprint: A powerful survey tool that measures the current cultural condition of any organization by asking critical questions around behaviors, attitudes and perspectives of every employee.

Designed for a few or thousands of employees, Culture Engineering Blueprint focuses on leadership practices, culture variables and specific behavior patterns that drive the important metrics of any organization. You’ll walk away with a clear understanding and a benchmark of the foundational development needs of your organization.

Culture Score: An in-depth study that measures the current cultural condition of any organization by asking critical questions around behaviors, attitudes and perspectives of every employee. This tool measures 7 Culture Values (What we believe.) and 7 Culture Styles (How we behave.). The results will provide leadership with clarity as well as a benchmark of strengths and areas for development from an organizational perspective down to any positional view.

Organizational Health & Productivity Readiness Assessment: This assessment will give you the information you need to meet your organizational needs in order to implement a Healthy and Productive Organizational Development Plan.

Organizational Health and Productivity Climate Index (HPCI) Assessment:

  • Health & Wellness
  • Work Life Balance
  • Presence & Engagement
  • Team Communication
  • Policy & Accountability
  • Stress & Coping
  • Help & Support

Secret Shopper Evaluation

On-Site Evaluation Visiting your stores, what do your customer's think? What is their shopping experience? Are your employees greeting and offering their services to each customer, or is it the customer's responsibility to ask for more information. As a rule, shoppers will choose a product from a sales associate they trust over a higher quality product from one don’t. Are you risking losing sales because your employees fail to connect with customers? Your customers need to feel welcomed, wanted, and appreciated for their interest in your business. They need to know that their satisfaction is your priority.

Designed for a few or thousands of employees, Culture Engineering Blueprint focuses on leadership practices, culture variables and specific behavior patterns that drive the important metrics of any organization. You’ll walk away with a clear understanding and a benchmark of the foundational development needs of your organization.

Telephone Evaluation How many times have you called on a business before going to the store? Have you ever hung up the phone feeling like your questions were not an absolute priority to the sales associate? If so, did you ever call that business again?

It's true. Your phone service is as important as your On-Site service. Your employees may be tossing customers to your competitors. Don’t lose another customer. Evaluate employees': quality of greeting, sincerity of greeting, phone salesmanship, sales knowledge, patience, and much more through our telephone evaluation programs.

Competition Shopping Does your competitor have the 'edge' over your business? If so, why? If not, why not? How do their customer's feel while conducting the same evaluations yours conduct? We will construct a regular shopping program to evaluate your competitors' service(s), product(s), and appearance. Wouldn’t it be of value to see your company versus your competitor every single month?

Organizational Health and Productivity Climate Index (HPCI) Assessment:

Culture Blueprint: A powerful survey tool that measures the current cultural condition of any organization by asking critical questions around behaviors, attitudes and perspectives of every employee.

Designed for a few or thousands of employees, Culture Engineering Blueprint focuses on leadership practices, culture variables and specific behavior patterns that drive the important metrics of any organization. You’ll walk away with a clear understanding and a benchmark of the foundational development needs of your organization.

Business Evaluation We work with you to develop and implement a business evaluation process. If you plan to grow, you need consistent and measurable key performance indicators.

Customized questions for every customer allow us to give our clients the data they want to see. Springboard Consulting works with our clients to interpret results of the secret shopper experience and can apply the information for purpose of performance improvement and training initiatives.

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(972) 977-2140